You Paid to Acquire the Patient. Help More of Them Come Back.

RetainOS is the operating system for growth after the first sale. For Med Spas, it helps identify and test practical opportunities across patient recovery, retention, value and referrals using the information and systems the practice already has.

No. RetainOS is not positioned as a CRM replacement. We begin by understanding the opportunity and reviewing the systems and workflows your practice already uses.

Not to request a Snapshot or complete the Revenue Review. If a pilot is appropriate, we will determine what can be used, what may need configuration and whether any additional connection is necessary. We do not promise universal integration with every platform.

It is a focused business diagnostic designed to identify which RetainOS engine may deserve attention, what information supports the opportunity, what operational gap may exist and what one practical test could measure.

No. The calculator models one additional appropriate visit from 5% of the patients you estimate do not return. The result is an illustrative scenario based on your inputs—not a forecast, guarantee or claim of recoverable revenue.

The initial website calculation uses only three practice-level estimates. The Snapshot request asks for basic business information. If a pilot is considered, we will discuss the minimum information needed to evaluate and measure the selected opportunity.

No. Do not submit patient names, contact information, treatment details or other patient information through the calculator or Snapshot request form.

No. Clinical appropriateness, patient eligibility, treatment guidance and practice approval remain with the Med Spa and its qualified professionals.

The Snapshot and Revenue Review require limited initial input from an owner or operator. Pilot involvement depends on the opportunity, current systems and approval process. We define those responsibilities before work begins.

We discuss your calculator inputs, current situation, the RetainOS engine that may deserve attention and whether there is a practical opportunity worth investigating. It is a focused business conversation—not a generic software demo.

If there is a fit, the pilot focuses on one opportunity: identify it, launch one practice-approved and appropriately scoped journey, and measure the agreed completed outcome. Exact scope depends on the practice’s information, systems, approvals and operating capacity.

Measurement is defined before the test and focuses on completed outcomes where the available information permits. Messages sent, opens and clicks may help diagnose activity, but they are not the final business result.

No. Timing, convenience, continuity, memberships, service experience and other forms of value may be more appropriate. Rewards and incentives are optional tools, and sometimes the correct decision is to use none.

English is available. Spanish and Portuguese are planned to launch together. Russian is planned for a later phase without a committed public launch date. Availability may vary by journey and implementation scope.

Pilot scope and pricing depend on the opportunity, number of locations, information available and work required. If there is a fit, we will explain the proposed scope and price before you decide whether to proceed.

We review what happened, what the information supports and whether continuing makes business sense. No ongoing engagement begins without a clear scope and agreement.